FY25 annual report
Released
Released
Announcement PDF
ASX RELEASE
21 May 2025
Plenti Annual Report 2025
Plenti Group Limited (ASX:PLT) provides the attached Annual Report 2025.
Authorised for release by the Board of Plenti Group Limited.
For more information please contact:
Adam Bennett
Chief Executive Officer
shareholders@plenti.com.au
Miles Drury
Chief Financial Officer
About Plenti
Plenti is a fintech lender. We provide faster, fairer loans by leveraging our smart technology.
We offer award-winning automotive, renewable energy and personal loans, delivered by our proprietary
technology, to help creditworthy borrowers bring their big ideas to life.
Since our establishment in 2014, our loan originations have grown consistently, supported by diversified loan
products, distribution channels and funding, and underpinned by our exceptional credit performance and
continual innovation.
For more information visit plenti.com.au/shareholders.
Plenti Group Limited ABN 11 643 435 492
Building Australia’s
best lender
Annual Report
2025
Annual Report FY25
Plenti uses smart technology
to provide faster, fairer loans
so our customers can bring
their big ideas to life.
Our ambition is to build
Australia’s best lender.
About Plenti
Loan portfolio by year ($m)
Plenti offers award‑winning
automotive, renewable energy
and personal loans, delivered
by proprietary technology.
We help creditworthy borrowers
bring their big ideas to life.
Since establishment in 2014,
our loan originations have
grown strongly, driven by our
leading technology and the
innovations we continually
bring to market. Our growth
has been supported by our
diversified loan offerings,
broad customer reach and
diversified funding, and is
distinguished by the strength
of our credit performance.
2,537
2,138
Our purpose
To bring our
customers’
big ideas to life
1,766
Our vision
Faster, fairer
loans through
smart technology
1,300
615
Our mission
FY21
FY22
FY23
FY24
FY25
Building Australia’s
best lender
1
About this report
This FY25 Annual Report
for Plenti Group Limited
(ACN 643 435 492) is issued
on 21 May 2025.
Shareholders can request
a printed copy of the
Annual Report, free of charge,
by emailing or writing to:
Plenti
14 Martin Place
SYDNEY NSW 2000
shareholders@plenti.com.au
Acknowledgement
of Country
Contents
Plenti acknowledges the
Traditional Owners as the
custodians of this land,
recognising their continuing
connection to land, waters
and community. We pay
our respect to First Nations
peoples and their Elders,
past and present.
2
FY25 highlights
6
Chairman’s message
7
CEO’s message
8
Our strategy
9
Operational overview
14 Environment, social
and governance
18 Board & management
20 Directors’ report
47 Financial statements
93 Shareholder information
2
Annual Report FY25
FY25 highlights
Operational highlights
Renewable energy
Automotive
Personal
Continued growth in lending
volumes, leveraging Plenti’s
proprietary technology platform
to provide market‑leading
customer and partner experiences.
Expansion of partnership
programs including launch to
customers of ‘NAB powered
by Plenti’ car loan, successful
execution of subvention offering
with Tesla and establishment of
a new partnership with Cadillac.
Strong growth in lending
volumes reflecting continued
expansion of referral partner
network, continued uptake of
Plenti’s innovative GreenConnect
platform and selection of Plenti
as inaugural financier under
$1 billion Federal Government
Household Energy Upgrades
Fund (HEUF).
Record loan originations,
supported by technology
improvements delivering
improved application
experiences and increased
automation rates, increases
in market share from leading
mortgage and asset finance
brokers, and enhanced
customer experience for
repeat and cross‑sell borrower
customers.
Loan portfolio
Loan portfolio
Loan portfolio
341m
$
$
1,431m
17% on pcp
$
25% on pcp
764m
19% on pcp
Financial highlights
Strong P&L performance
Strong portfolio growth
Differentiated credit
performance
Revenue
Loan portfolio
90 day arrears
259m
$
23%
Cash NPAT
$
13.8m
126%
2.5bn
$
19%
Loan originations
$
1.4bn
18%
43bps
15bps
Annualised credit losses
110bps
4bps
3
Our growth highlights
Strong loan portfolio
growth achieved,
whilst optimising
across lending
volumes and net
interest margins.
Loan portfolio ($m)
$
2,537
19% on pcp
1
2,138
1,766
1,300
615
381
254
148
FY18
1.
Previous corresponding period.
FY19
FY20
FY21
FY22
FY23
FY24
FY25
4
Annual Report FY25
Our journey so far
POST‑IPO
Since launching in 2014
with an ambition to deliver
marketing-leading customer
experiences, Plenti has
grown consistently to
become Australia’s largest
fintech consumer lender
2024
Warehouse funding facility established
for renewable and personal loans
$1.0bn cumulative loans funded
2021
Automotive loan for commercial
customers launched with
market-leading digital experience
PRE‑IPO
2014
– Launched as Australia’s first licensed
peer-to-peer lender
– Introduced granular risk-adjusted
pricing to Australian personal loan
market
– Introduced innovative digital end-toend borrower experience with unique
‘RateEstimate’ rate quote technology
2015
– Carsales invests $10 million
2017
– Renewable energy lending
launched – supported by $20 million
in CEFC funding
Renewable energy and personal loan
ABS transaction completed bringing
total ABS issuance to over $2 billion
Inaugural asset-backed security
transaction completed $306 million
Electric vehicle loan offering launched to
help Australia transition to EV ownership
Second automotive warehouse
established with dedicated
EV-specific tranche
Loan portfolio reached $1 billion
$2.5bn cumulative loans funded,
>100,000 borrowers
2022
Announced partnership with the
Federal Government’s flagship home
energy upgrades fund, managed by
the CEFC, to accelerate household
adoption of renewable energy and
energy efficiency
Pilot car dealership partnership
launched
‘NAB powered by Plenti’ car loan
launched into market
Daniel Foggo steps back to become a
Non-Executive Director, Adam Bennett
appointed new CEO
Strategic partnership with Cadillac
EVs announced
2025
$6bn cumulative loans funded,
>250,000 borrowers
Partnership with AGL established to
accelerate home solar-battery uptake
Orderly closure of our Legal Finance
lending business
Renewable energy and personal loan
ABS transaction completed $280 million
Achieved ISO27001 accreditation
– Adelaide office established
Cash NPAT profitability achieved
GreenConnect has evolved into the
largest VPP marketplace in Australia
– Appointed exclusive administrator
for Home Battery Scheme in
South Australia
Launched first automotive manufacturer
integration with Tesla
Continued successful ABS transactions
brings total issuance to over $3.4 billion
– $100 million of funding secured from
CEFC to support renewable energy
lending in South Australia
Launched the Notes Market in the
Plenti Lending Platform
Reached material straight-through
loan processing volumes
– Secured automotive lending
launched – supported by funding
from several banks
2018
2019
– Direct-to-consumer secured
automotive loan launched
– First bank warehouse funding
facility established for secured
automotive loans
$0.5bn cumulative loans funded
2020
– Appointed exclusive administrator
of Empowering Homes Program
pilot by NSW Government
– Rebranded as Plenti from RateSetter
– Listed on the ASX in a $280 million IPO
2023
Loan portfolio reached $2.5 billion
Launched GreenConnect, an
industry-first platform that brings
together equipment, installation,
VPP and finance offerings to make
household renewable energy
more affordable
Signed strategic partnership agreement
with NAB, initially to focus on the
launch of a ‘NAB powered by Plenti’
car and EV loan, and then offering
renewable energy finance solutions
to NAB customers
Automotive
Personal
Borrowers/Investors
Renewable Energy
Achievements
5
Technology‑led lending
At the heart of Plenti sits our modern, proprietary technology platform. By owning and continuously enhancing
our technology, we can:
■ Provide exceptional borrowing
experiences, supported by robust
partner interactions and rapid
credit decisions
■ Continuously innovate, swiftly
implementing the features and
services our customers and
partners need
■ Enable efficient, scalable
operations processes across
the entire credit life cycle
Using technology to build
Australia’s best lender
Superior
customer
experiences
Rich partner
integrations
We’ve built a market‑leading
technology platform
Advanced
credit analytics
Fast
Fast
approvals
Scalable
Extensible
Efficient
Our platform by numbers
~
>
Engineers, product managers
and designers
99.5%
~
Uptime over the
past 12 months
Deployments of new products
and features per day
111
~
58
~
3.1m
Web and API requests from
customers and partners per day
Up to
Credit algorithms and rules
evaluated per credit decision
6
6,300
Payments processed
per day
6
Annual Report FY25
Chairman’s message
Plenti has continued
to grow and mature
significantly since I was
appointed Chairman. With
a loan book now exceeding
$2.5 billion Plenti continues
to deepen its foundations
across capabilities such
as people and culture,
corporate governance, risk
management, and cyber
security. These ensure its
ongoing transition from
fintech start up to now
mature financial services
consumer lender remains
on track.
This year marked another significant
milestone in this ongoing evolution:
Daniel Foggo, our co-founder and
Chief Executive Officer, resigned from
his role and transitioned successfully
into a Non-Executive Director role on
the Plenti Board. Daniel has made a
significant contribution to the company
over many years, and I’m pleased that
this will continue in his capacity as a
Non-Executive Director.
I’d like to take this opportunity to thank
Daniel for his immense contribution to
the original formation of our company
and its ongoing success and significant
growth. Daniel’s energy and enthusiasm
for Plenti and what it stands for in the
marketplace, and the Plenti team,
created a positive momentum for
the business we are continuing to
build upon.
Plenti’s Directors recognised the
need for the natural evolution of
our management team and the
introduction of a new set of executive
skills to help lead Plenti to its next
level of growth. We’re therefore
extremely pleased to have recruited
Adam Bennett, an experienced
financial services executive and
transformation specialist, as the new
Chief Executive Officer, in late July 2024.
It’s been pleasing to see Adam’s
enthusiastic, thoughtful and thorough
entry into the business, and his ambition
for the profitable growth and scaling of
our company. Adam successfully used
his first 100 days as CEO to not only
familiarise himself with the business,
the team and our market, but to revisit
the strategy and successfully refresh
our direction.
As we close out the current financial
year and enter the next, it’s my
strong view that Plenti has built solid
foundations based on skilled and
engaged employees, reliable and
innovative technology, robust credit and
funding practices, and fit-for-purpose
governance arrangements to achieve
the much larger‑scale aspirations
we have for Plenti to reach over the
medium term.
The automotive, renewables and
personal lending markets in which
we operate remain attractive and
competitive. Plenti’s performance
over the last year has been especially
strong in the context of this broader
competition, as evidenced by
significant growth in our loan book
and our Cash NPAT. This performance
is testament to the resilience and
adaptability of our business model, the
pricing benefits we realise through our
differentiated customer experiences,
the benefits of our diversification
across numerous lending channels,
the strength of our funding platform,
favourable funding markets and
sound capital management.
Given the recent US tariff and
trade‑driven disruption to international
capital markets, advancing our funding
program remains an ongoing priority.
In the past year, we’ve executed
our 8th and 9th ABS transactions,
bringing our total ABS issuance to over
$3.4 billion. This further increases the
breadth of domestic and international
investors supporting our capital markets
program, and enhances Plenti’s ongoing
financial resilience in these increasingly
uncertain times.
Another highlight of the past year was
the launch of our ‘NAB powered by
Plenti’ car loan to NAB customers. This
partnership represents a significant
milestone for Plenti, as it not only
validates the strength of our business
model and the quality of our technology
stack, but also opens doors to exciting
new opportunities for growth and
innovation with NAB and others.
I’d like to thank my fellow Directors for
all that they’ve contributed during the
year, and for their thoughtful insights
and experience.
I wish to take this opportunity to thank
Adam for his commitment and drive
from his first day to achieving success
and to his leadership team who have
seamlessly transitioned to our new CEO.
I also wish to recognise the exceptional
work of the entire Plenti team for
delivering the strong results set out in
this annual report.
We remain steadfast in our
commitment to delivering sustainable,
long-term profitability and value for
our shareholders, so finally, on behalf of
the Board, I would like to thank you for
your ongoing support as shareholders
of Plenti.
Your faithfully
Mary Ploughman
Chairman
7
CEO’s message
I’m pleased to be writing
my first message to
shareholders after joining
Plenti in July 2024, and I’d
like to acknowledge right
up front the generous
support I’ve received
from Mary Ploughman
and Daniel Foggo as I’ve
transitioned into my new role.
This has been yet another significant
year in the life of your company:
Plenti has always sought to challenge
the established practices and habits of
the Australian financial services industry
by offering our valued customers
faster and fairer loans based on digital
experiences that are easy and simple.
This will continue.
■ We launched the ‘NAB powered by
Plenti’ car loan product in September,
and after working with NAB to
optimise settings over the last half,
it’s poised for greater origination
momentum from April onwards.
Since its formation, Plenti has now
helped over 250,000 Australians bring
their dreams to life, lending a total of
over $6 billion in loans to finance diverse
assets and experiences.
I’m extremely excited to have joined
Plenti at this important time as we carry
forward the innovation and energy
of a rapidly growing fintech business,
and now complement this with the
governance, disciplined focus and
capacity of what is becoming a larger
and more relevant business in the
Australian lending landscape.
We’ve continued to invest in our
market‑leading technology to enhance
the customer experience and make it
better. Our customers responded to the
quality, ease and value of our personal
lending proposition, enabling Plenti
to deliver exceptional loan origination
growth over the past year.
We set record quarterly loan originations
in Quarter 3 ($383 million) and then
again in Quarter 4 ($407 million) to
deliver total FY24/25 loan book growth
of 19% above PCP. This loan origination
growth is the result of increased focus
on our customers and brokers, and
greater operations and underwriting
efficiency. Together with our proprietary
technology stack, I’m confident these
elements give us a very solid foundation
for future originations growth.
Our growth, combined with continued
operational efficiency and credit
discipline, delivered positive net interest
margins and a Cash NPAT of $13.8 million,
126% above PCP.
■ We continued to make significant
technology enhancements to
improve our straight-through
processing capability for selected
loan products, and this now enables
us to regularly process an ‘application
to approval’ within one minute for
selected loan categories.
■ We continued to manage our credit
settings prudently in a dynamic
market, whilst preserving our focus
on prime borrowers.
■ We continued to invest in our
people, processes and proprietary
technologies to build greater
operational resilience and
improve productivity, delivering
on our commitment to achieve
a cost‑to‑income ratio of <24%.
■ We successfully transitioned CEOs
without becoming distracted or
slowing momentum.
My entry into the business provided a
natural catalyst to refresh our corporate
strategy. After extensive analysis, and
canvassing the needs of our customers,
brokers and strategic partners, we’re
clear about our strategy for the coming
three to five years, the markets we’ll
focus on, and the strategic capabilities
we’ll continue to build.
Our attention for the coming year
(Horizon 1) is based squarely on
disciplined delivery for our customers
in the Automotive, Renewables and
Personal Lending markets. We’re
winding down our Legal Finance
business, recognising that it’s not
of sufficient scale to significantly
contribute to our renewed growth
aspirations.
Our immediate strategy is based on
disciplined focus to “Grow, by doing
what we do, but better”, encompassing:
■ Having the best relationships.
■ Using data and AI better than
anyone else.
■ Leveraging our proprietary
technology stack.
We’ll know we’ve been successful
when our loan book hits $3 billion
by March 2026.
I’d also like to thank our directors
for the support and counsel they’ve
provided me since I joined the company,
and the confidence they’ve placed in
me to lead Plenti into its next phase of
profitable growth.
Let me also acknowledge Daniel
Foggo’s role as co-founder in the
creation of Plenti. I’ve inherited a
talented and engaged team, with
market-leading loan products, customer
experiences and broker relationships,
and all underpinned by a reliable and
innovative technology stack. It’s a
privilege to now be the custodian of
these elements, and to lead Plenti into
its next phase of growth.
Finally, I’d like to thank our team. They’ve
worked extremely hard all year to deliver
great results, and pleasingly, despite
what could have been a distracting time
with CEO transition, they didn’t miss
a beat and delivered exceptional loan
origination growth and outstanding
customer outcomes. I’m extremely
impressed at the talent, energy and
capability of the Plenti team, and I’m in
no doubt that we’ll continue to grow,
outperform and deliver significant value
for our shareholders.
Yours sincerely
Adam Bennett
CEO
8
Annual Report FY25
Our strategy
Our world continues
to change due to new
technologies such as
artificial intelligence and
cloud, and we face a range of
macro industry forces and
consumer trends. We also
expect competition in our
chosen markets to increase.
We therefore have a clear ambition to
further develop and scale Plenti into
a large, highly diversified and highly
profitable financial services business.
Our immediate focus for the next
year is to Grow by doing what we do,
but better. This means we’ll focus our
energies on extracting maximum
value from our existing three verticals
comprising Automotive, Renewables
and Personal Loans. These represent
great markets in which we have
relatively modest shares, and so there’s
plenty of room for us to grow.
Strategic priorities
Deeper
relationships
Data &
Analytics
Technology
Leadership
Team
engagement
Our strategy for achieving our
ambitions is based on the continued
development of three differentiating
strategic capabilities, comprising:
1. Deeper relationships
2. Better use of data and artificial
intelligence
3. Leveraging our proprietary
technology platform
Combined with ongoing investment in
our highly talented and engaged team.
Deeper relationships
Since its inception, Plenti has
consistently expanded the diversity of its
loan offerings, its distribution channels,
and its funding sources, with the
ambition of building strength and
resilience through its diversity.
We’ll continue to maintain
complementary distribution channels
and leverage our deep and close
relationships with customers, brokers
and installers to ensure we have
comprehensive and diversified
distribution channels to market.
We’ll also work closely with NAB to
drive greater momentum and scale in
our ‘NAB powered by Plenti’ car loan
product offering, and leverage our
unique relationships with strategic
partners such as Tesla, Cadillac, and
AGL to expand our customer reach
and profitably grow loan originations.
Better use of data and analytics
Plenti has an outstanding track
record of delivering predictable (and
relatively consistent) credit outcomes,
underpinned by a relentless focus on
attracting and funding creditworthy
borrowers. Plenti has also brought
new levels of sophistication to the loan
application and approval processes, and
for pricing loans according to the risk
represented by the underlying borrower.
We’ll continue to invest in better use
of data to serve our customers via fast,
fair and accurate credit decisioning
and best solving the price, volume and
net interest margin trade-offs required
to win in our chosen markets.
We’ll also use data to generate deeper
customer relationship insights and
cross sell opportunities that help
our customers access the credit
they require.
Leverage our proprietary
technology
Plenti has set new standards across
the customer and partner experience,
speed of delivery, cadence of innovation
and improvement, depth of partner
integrations, and levels of operational
efficiency. This has been facilitated by
Plenti’s ownership of its own proprietary
technology platform, which is operated
and constantly enhanced by our
in-house engineering team.
We’ll continue to invest in our
award‑winning technology stack to
enable the most effective customer
journeys in the market, as measured
by speed, simplicity, ease of use and
reliability, and the most efficient
as measured by the degree of
straight‑through processing we
achieve, and our cost-to-income ratio.
Team engagement
Plenti is a founder-led business, with
a strong track record for attracting
and retaining exceptional talent
across its business functions. Talent
will be recruited for their creative
thinking abilities and dedication to
tackling problems, including finding
new ways to more effectively achieve
real-world outcomes.
Plenti has developed a strong and
identifiable culture, as characterised
by its four cultural values we aspire to
achieve through our work.
Be the best
■ We give it 100%
■ We embrace big, innovative ideas
and tackle hard things
■ We raise the bar
Make it happen
■ We are empowered
■ We work as a team
■ We go above and beyond and get
the job done
Think like a customer
■ We see it from our customer’s
perspective
■ We make it simple
■ We love feedback
Do what’s right
■ We respect each other
■ We satisfy our regulatory obligations
■ We help shape our industry for
the better
Plenti’s strategy will continue to be
refined and adjusted as we lean into our
commitment to building a sustainable
and profitable business which delivers
strong returns for its investors.
9
Operational overview
Automotive lending
Plenti has established a meaningful
presence in the ~$36 billion secured
automotive loan market since launching
its secured automotive offering in
2017. Secured automotive lending
remained the largest volume vertical
during the year, with loan originations
of $709 million, up 14% on the prior
year, and automotive loan portfolio
growth of 17%.
Loan origination growth increased
moderately, reflecting a continued
focus on margins in a competitive
environment and careful management
of customer demand to ensure a
consistent experience for brokers
and partners.
Plenti’s proprietary technology platform
continued to provide a significant
advantage over traditional lenders
encumbered by legacy systems,
enabling rapid customer approvals
(including straight-through automated
conditional approvals), settlement and
funding experiences across various
distribution channels.
Loan originations ($m)
The ‘NAB powered by Plenti’ car loan
launched to NAB customers in late
September 2024 and was expected to
contribute moderate volumes in FY25.
Key work in Q4 increased the product’s
visibility via the NAB website, app, and
internet banking portal, supported
by digital marketing campaigns
across email, search, and display. At
31 March 2025, the product contributed
$16.7 million to the loan portfolio,
aligning with expectations.
Several product and technology
enhancements were delivered,
including upgrades to the proprietary
credit underwriting engine to automate
more consumer and commercial
loan decisions, broker portal and
application process improvements for
a more seamless experience, and new
technology to support a broader range
of OEM partnerships.
1,431m
Loan book
17% on pcp
1.
Management estimate.
624
14%
572
on pcp
FY22
FY23
FY21
FY24
FY25
FY22
FY23
Closing loan book ($m)
1,431
1,223
17%
998
on pcp
745
Expanding Plenti’s OEM partnerships
was a key focus during the year,
with a new integration with Cadillac
supporting the Australian launch of the
Lyriq EV. The Company also expanded
its Tesla partnership by adding a
subvention offering. Showcasing
the flexibility of Plenti’s platform, the
Tesla subvention program went from
concept to implementation in under
three weeks.
$
709
639
FY22
FY21
FY23
FY24
FY22
FY24
>
$
New car loan
originations
Annual lending 1
~2% market share
50%
36bn+
FY25
FY23
10
Annual Report FY25
Renewable energy lending
Plenti continues to be committed to
helping Australian households transition
to a clean energy future through
financing the installation of solar panels
and home batteries.
Renewable energy loan originations
further accelerated year-on-year,
increasing by 18% to $189 million, against
a 12% decrease in overall growth in the
installation of household solar systems
across Australia, which reached 300,375
in 2024, down from 339,498 in 2023.
The renewable financing market
continued to benefit from favourable
trends, including:
■ Continued elevated household
energy costs (up an average of 22%
over last two years to June1), making
the economics of solar and solar
battery systems an appealing choice
for households
■ Increase in proportion of systems
installed with batteries, with 26% of
nationwide solar systems sold with
an attached battery in December
2024 (up 11% from the year prior),
driving demand for finance given
the higher cost of these systems
>
700
Partner network of
renewable energy
equipment vendors
Loan originations ($m)
Plenti increased market share by
expanding its accredited referral partner
network, supported by its diverse
product offering which allows referral
partners to offer both interest-free
finance and simple interest-bearing
green loan solutions at the point-of-sale.
Lending growth was supported by
expansion of Plenti’s GreenConnect
offering, an innovative point-of-sale
platform that brings together
manufacturers, energy retailers,
installers, and Plenti’s cost-effective
finance to provide households with
access to a selection of more affordable
home solar battery systems. Through
this unique platform both installers
and customers can now access over
eight virtual powerplant (VPP) offers,
which provide equipment discounts,
upfront cash incentives and energy bill
credits for Plenti customers financing
a battery system.
During the year Plenti was selected by
the Clean Energy Finance Corporation
(CEFC) as the inaugural financier under
the $1 billion Federal Government
Household Energy Upgrades Fund
(HEUF). Through this program Plenti
will receive up to $60 million in finance
at concessionary rates for technologies
including batteries, EV chargers,
heat-pump hot water systems and
other electrification and energy
efficiency assets.
341m
$
Loan book
25% on pcp
36%
Originations
with batteries
1.
AFR: Households face up to 9pc power bill rise amid coal plant outages – March 13 2025.
2.
Clean Energy Council: Rooftop solar and storage report July – December 2024.
3.
Management estimate.
189
160
18%
on pcp
122
98
FY22
FY24
FY23
FY24
FY25
Closing loan book ($m)
341
273
25%
on pcp
201
142
FY22
FY23
FY24
FY25
~
300k
Households installing
solar annually2
~26% estimated finance
market penetration3
11
Personal lending
Loan originations ($m)
Personal loan originations were
$519 million, up 24% on the prior year
reflecting growth in market demand
and Plenti’s continued market share
gains. This loan origination growth
drove a 19% increase in the personal
lending loan book over the year.
Overall personal loan market
originations increased over the year
continuing a post-COVID trend of the
resumption in demand for personal
loans. Demand growth was consistent
with the prior year for major loan
purposes, with loans for vehicles, home
improvement, debt consolidation
and travel remaining the top reasons
customers sought personal finance
from Plenti.
Growth in personal loan originations
via the direct-to-consumer channel
increased from the prior year, growing
24%, due to continued investments
in direct origination technology and
capabilities. This enabled Plenti to
improve the customer experience for
new and repeat customers, reduce
application processing and decisioning
times, and further optimise customer
acquisition costs.
In particular, further investments to
increase Plenti’s automated credit
decisioning rates delivered significant
improvements in customer experience,
time-to-funds and overall funnel
conversion rates. Refreshed application
experiences and improved use of data
assisted in leveraging the over 1 million
loan applicants or borrower profiles in
Plenti’s ecosystem to drive additional
originations from repeat and cross-sell
borrower customers.
Loan origination growth was also
supported by increases in market share
from leading mortgage and asset
finance brokers, attracted to th
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